4.1 Eligibility for Returns & Exchanges

Returns or Exchanges are accepted if:

• The return or exchange request is initiated within 10 days from the date of delivery
• The item is unused, undamaged, and in its original packaging
• Proof of purchase is provided

Certain items (e.g., clearance, used products) are not eligible.

4.2 Physical Showroom Return or Exchange Requirement

Exchange, refunds and returns can only be completed in person at the Famm showroom.

Customers must bring the item to:

Famm Showroom
Warehouse C, Building 3, G03
Dubai Investment Park 2
Dubai, UAE

Returns or exchanges cannot be processed online, via courier, or through delivery services.

4.3 Refund Process

Refunds are issued only after:

• The returned product is physically inspected
• The return is approved by our staff

Refunds are processed to the original payment method within 5–10 business days, depending on your bank.

4.4 Exchanges

Exchanges may be available within 10 days from the date of delivery, subject to stock availability.

Items purchased during a sale, special offer or promotion may only be exchanged at the same purchase price.

4.5 Damaged or Defective Items

If you receive a defective or damaged item:

• Report it within 48 hours
• Visit the showroom for inspection

If confirmed defective, a replacement or refund will be issued.