SHIPPING POLICY

Shipping Policy — FAMM Tableware

This Shipping Policy — FAMM Tableware applies to FAMM Tableware Orders. FAMM Café deliveries are governed exclusively by FAMM Café Delivery Policy (FAMM Café Delivery Policy), owing to the perishable and time-sensitive nature of food and beverage Products.
Customers must provide accurate their full name, delivery address, phone number and email address when placing an order.

Delivery Methods

FAMM Tableware Orders are fulfilled by our standard courier , regardless of the nature, size and value of the product and the customer's delivery location. The applicable delivery timing will be confirmed to the Customer at the time of Order or at dispatch. As soon as our driver is out for delivery, our driver will send you a message to confirm the Address and in some cases ask for a pin location.

Dubai and Abu Dhabi Delivery

Standard delivery is available across Dubai and Abu Dhabi. The driver may contact you to request a more accurate location or map pin to complete the delivery.

Dubai: Delivery may take up to five business days. For orders placed before 6:00 PM, we will make every effort to deliver the next business day; however, next-day delivery is not guaranteed and can take up to 5 business days.
Deliveries are not available on Sundays or public holidays.

Abu Dhabi: Deliveries are scheduled every Thursday. If Thursday falls on a public holiday, delivery will take place on the next business day, normally Friday. Estimated delivery timeframes are provided at checkout or in the order confirmation. These timeframes are indicative only and are not guaranteed, for the reasons explained in the FAMM Tableware Shipping Policy.
Delivery to other locations within the United Arab Emirates may be arranged upon request.
Please contact Customer Service before placing your order to confirm availability and any additional delivery costs.

International Shipping

Customers located outside the United Arab Emirates must contact the Company at customerservice@famm.ae before placing an Order, so that the feasibility, cost and estimated timeframe of international shipment can be assessed on an individual, Product-by-Product basis.
Not all FAMM Tableware Products are suitable for international shipment, owing to size,fragility or destination-country import restriction, and the Company reserves the right to decline to fulfil an international Order following this assessment

Shipping/Delivery Quotations (Dubai)

Delivery is free for orders over AED 350. For orders below AED 350, the delivery charge  is AED 40 and will be displayed at checkout.

Shipping/Delivery Quotations (Abu Dhabi)

Delivery is free for orders of AED 350 or more. For orders below AED 350, the delivery charge is AED 65 and will be displayed at checkout.

Shipping/Delivery Quotations (International)

Any shipping quotation provided to an international Customer covers transportation only, from the Company's premises to the agreed delivery address. A shipping quotation does not include, and the Company does not undertake to estimate, any import duty, tax, customs clearance fee or destination-country charge referred to in Shipping Policy — FAMM Tableware.

All import duties, taxes, customs clearance charges, brokerage fees and any other charges levied by the destination country are the sole responsibility of the recipient and are payable in addition to the price of the Product and the cost of transportation. Such charges are determined by the customs authority of the destination country, are outside the Company's control, and cannot be estimated or prepaid by the Company. The Company recommends that the Customer contact the relevant customs authority prior to placing an international Order to understand the charges likely to apply.

Delivery Delays — Dubai and Abu Dhabi

We will make every reasonable effort to deliver orders on the next business day where possible.
However, next-day delivery is not guaranteed.

All estimated delivery dates and timeframes are provided in good faith and are indicative only.
Deliveries may be delayed due to courier scheduling, adverse weather, public holidays or other
Force Majeure Events described in our Terms and Conditions.

FAMM will make reasonable efforts to notify Customers of any known significant delay. The Company will not be liable for losses arising from delayed delivery, except where the delay results directly from the Company’s negligence.

International Delivery Delays

International shipments may be delayed due to customs clearance, courier scheduling, adverse weather, public holidays in the country of origin or destination, or other circumstances beyond the Company’s reasonable control.

All estimated international delivery dates are indicative only and are subject to the FAMM Tableware Terms and Conditions, including the Force Majeure provisions, and the Shipping Policy.

Delivery Tracking and Address Confirmation

Where available, a tracking reference will be provided once the order has been dispatched, allowing the Customer to follow the delivery through the relevant courier or logistics provider’s platform. Tracking information is supplied by an independent logistics provider, and its accuracy and availability are subject to the provider’s systems.

For deliveries within Dubai and Abu Dhabi, the driver will contact the Customer when the order is out for delivery to confirm the delivery address. In some cases, the driver may also request a location pin to ensure accurate and timely delivery.

Packaging and Fragile Products

FAMM Tableware Products are, by their nature, frequently fragile, and are packaged using materials and methods appropriate to the specific Product, including reinforced cartons, protective wrapping for high-value or oversized pieces. The Customer should inspect packaging for visible external damage upon receipt and should note any such damage on the courier's delivery record before signing for receipt, without prejudice to the reporting period set out in Exchange, Return and Refund Policy.

Delivery Responsibilities and Independent Logistics Providers

Deliveries are carried out by the Company’s delivery team or by independent third-party logistics and courier providers for standard and international shipments. While the Company selects its logistics partners with care, these providers operate as independent contractors. The Company’s liability for their acts or omissions is limited to the extent set out in the Terms and Conditions.

The Customer is responsible for providing a complete, accurate and accessible delivery address and ensuring that an authorised recipient is available to accept the order within the estimated delivery timeframe.

Access Requirements

The Customer is responsible for ensuring that the delivery address is reasonably accessible for the delivery team and the Product, including adequate lift, stairwell or doorway clearance, and for advising the Company in advance of any access restriction, including building loading-dock booking requirements, permit requirements, or restricted delivery hours imposed by a building management company. Additional charges may apply where access restrictions not disclosed in advance require an additional delivery attempt.

Damage Reporting

The Customer's primary opportunity to identify any damage or defect before the delivery team departs. Any damage identified at that time will be noted and resolved immediately in accordance with Exchange, Return and Refund Policy. Where damage is identified after the delivery team has departed, the Customer should report it to Customer Service within the forty-eight (48) hour period described in Exchange, Return and Refund Policy.